Refund Policy (AR 2.2.10)

A.  Refund Policy for Credit Classes

Students who officially withdraw from credit classes (in fall, spring, or summer) within the withdrawal deadline listed below will receive a 100% refund for tuition, class and registration processing fees.  Deadlines that fall on a weekend or a college holiday will advance to the next college work day except for classes 1-9 calendar days in length or as specified by the college.  Withdrawal deadlines for a 100% refund will be printed on the student invoice.  Calendar days include weekdays and weekends.  Refer to individual colleges for withdrawal and appeal processes.

Length of Class Calendar Days	Official Withdrawal Deadlines for 100% Refund	% of refund
1-9	Prior to the class start date	100%
10-19	1 Calendar day including the class start date	100%
20-29	2 Calendar days including the class start date	100%
30-39	3 Calendar days including the class start date	100%
40-49	4 Calendar days including the class start date	100%
50-59	5 Calendar days including the class start date	100%

60-69	6 Calendar days including the class start date	100%
70+	7 Calendar days including the class start date	100%

B.  Refund Policy for Non-Credit Classes
Unless otherwise specified, students must drop non-credit classes prior to the class start date to be eligible for a 100% refund.

C.  Canceled Classes
When a class is canceled by the college, a 100% refund will be made.

D.  Other Refunds
Students withdrawing from college for one of the following reasons must submit a written request for a refund to the Office of Admission and Records or designated college official.

• A student with a serious illness, verifiable by a doctor's written statement that the illness prevents the student from attending all classes for the semester.  The doctor's statement must be on file with the college before a refund can be given.
• Serious illness or death of a family member that prevents the student from attending all classes for the semester.  Appropriate documentation must be provided before a refund can be given.
• Death of a student.  Appropriate documentation must be provided before a refund can be given.
  Requests for a total withdrawal from the college for one of the above reasons may result in a prorated refund of tuition, provided courses have not been completed.

A student in the Armed Forces or the Arizona National Guard who is called to active duty and assigned to a duty state, verifiable by a copy of the orders, will be allowed to withdraw and receive a 100% refund of tuition, provided courses have not been completed.

Failure to attend does not guarantee being withdrawn or being eligible for a refund. Withdrawals will be accepted by telephone (602) 243-8123 during registration hours.

IMPORTANT: After the published deadlines, refunds will not be considered. Job transfers, change in work schedule, etc., or reasons other than those listed below will not be considered as grounds for appeal.

Special Refund Guidelines

• Course fees will be refunded only if the student qualifies for a 100% refund.
• The $5.00 Registration Processing Fee is refundable only if the student qualifies for a 100% refund.
• All refunds and deposits that may be due a student will first be applied to encumbrances owed the college.
• Refunds for students receiving federal financial assistance are subject to federal guidelines.

Obtaining a Refund

Students eligible for a refund may obtain their refund one of the following ways:

Payment Method	Requirements
Check	If less than 15 working days have passed from date of payment, bring canceled check, bank statement or notice from bank confirming check clearance to the Cashiers Office window for immediate refund check. If check clearance confirmation is not available, 15 working days must pass from date of payment to date of refund. Call (602) 305-5627 to have refund check mailed to you.
Credit Card	Call (602) 305-5627 or bring your credit card to the Cashiers Office window to have your refund applied to your credit card account. Note: The refund must be applied to the same card used on the original purchase. (Refund checks cannot be given for credit card payments.)
Cash	Call (602) 305-5627 or come in person for to request refund check. Allow 5 working days to process.

For your protection, please show a picture ID when requesting refunds at the Cashiers office window.